Thrill & Chill on Lake Norman! Tahoe Cascade 25 ft Double Decker with slide!

Weather-Related Cancellations - Unsafe Weather (Thunder or Lightning): If it is deemed unsafe to proceed on the day of the rental due to severe weather conditions like thunder or lightning, we will cancel the reservation. A rain check will be issued to the renter for future use, no refunds. Note: We do operate in light rain conditions. No refunds will be given for cancellations due to light rain. Late Arrivals - Notification Required: If you anticipate being late, please call us beforehand to inform us of your delayed arrival time. To ensure timely and efficient service for all our clients, a $100 late arrival fee will be charged for any appointments or reservations not honored within 30 minutes of the scheduled time. We understand that delays can occur and encourage our clients to communicate any potential late arrivals as soon as possible. This policy aims to compensate for the disruption and potential loss of service to other clients. It is essential that all clients review and acknowledge this policy upon booking to avoid any surprises and ensure a smooth experience for everyone involved[2].No-Shows - Full Charge Policy: Customers who do not show up for their reservation within 30 minutes without prior notification or adequate explanation will be charged in full. General Cancellations - Cancellation Notice: Reservations can be canceled up to 5 days before the scheduled date for a full refund. Safety Provisions - Equipment Provided: All adult life jackets and necessary safety equipment are supplied to ensure a safe experience on the water.