VELERO BAVARIA 41 IFESTOS

Frequently Asked Questions - Charging Devices: The boat is wired electrically with 220v. Bring the proper adapter if your device requires 110v. - Prescription Medicine: Bring necessary medication. Inform personnel if medication requires refrigeration. - Special Events: We can host birthday parties, wedding receptions, and any event you wish. Contact our team to organize. - Medical Assistance: No doctor on board, but personnel are trained for first-aid until docking. - Smoking Policy: Smoking indoors is prohibited by Greek law. Designated smoking areas available. - Mobile Phone Coverage: Yes, there's network coverage throughout the cruises. - Bringing Own Supplies: You can bring your own food supplies, especially for multi-day trips. - Pets: Unfortunately, no facilities to accommodate pets on board. - Traveling While Pregnant: Seek medical advice before traveling. Pregnant women beyond 28 weeks may need medical certification. The Carrier may request this information or refuse transport if safety is in question. - Safety: The safety of our passengers is our top priority. Our sailing boat and equipment are regularly inspected and maintained to ensure they meet the highest safety standards. Passengers must follow all safety instructions provided by the Captain and must wear life jackets when required. We reserve the right to refuse passage to any person who poses a safety risk to themselves or others. - Booking and Payment: 1.1 To trip, you must provide accurate and complete information about yourself, including your full name, email address, phone number, and payment information. The Client is personally responsible for any inaccuracy in the information provided. You need also to provide us the following details for all the guests (full name, gender, age/date of birth, passport no or national id and nationality) in order to prepare the crew list and the charter party. 1.2 The price of the trip will be communicated to you upon request depending on the trip type you will choose, and you agree to pay the full amount at the time of booking. Reservations for seats on the specific cruise can be made through this website, on the condition that a) payment of the full amount) unconditional acceptance and compliance with these Terms. 1.3 All payments are processed securely through our third-party payment gateway provider. 1.4 Once your booking is confirmed, you will receive an email with your booking details and confirmation. 1.5. Reservations for minors must be made by their legal guardians and will be accepted only if the minor is traveling with at least one of their parents or another authorized adult who assumes full responsibility for the minor and has the relevant documents with them. Children who have not completed the 3rd month of age cannot travel. - Cancellation and Refund Policy:  2.1 If you need to cancel your booking, please contact us as soon as possible. Cancellation fees may apply, depending on the time of cancellation and the terms of the specific cruise. 2.2 If we cancel a trip due to unforeseen circumstances or weather conditions, you will receive a full refund. 2.3 Refunds will be processed to the original payment method used at the time of booking. Cancellation/Refund Policy (Daily Trips)  Cancellation fees may vary and are calculated depending on the period of time between the date of cancellation and departure date. No cancellation fee, for bookings canceled 24 hours prior to embarkation date. Full Cancellation fees are applied for cancellations made on the same date or for no-shows. Cancellation/Refund Policy (Daily Private charter)  Cancellation fees may vary and are calculated depending on the period of time between the date of cancellation and departure date. Cancellation fee of 25% of the total charter fee, for bookings canceled within a period of 30-21 days prior to boat embarkation. Cancellation fee of 50% of the total charter fee, for bookings canceled within a period of 20-11 days prior to boat embarkation. Cancellation fee of 100% of the total fee, for bookings canceled in a period less than 10 days prior to boat embarkation. In case that the boat under cancellation is re-chartered to another Charterer for the same period and under the same conditions only the dossier expenses (150 Euro) will be charged. If you need to withdraw from the contract for unavoidable reasons, you may suggest a suitable replacement, who can take over the contract; for the same period, under the same conditions. If this is not possible, we will try to charter the boat to someone else. If this is successful, then you will be entitled to a refund as above. In the event that the charterer should elect to determinate the charter and deliver the boat prior to the date designated in this agreement, the Owner (or the representative company) shall not be liable to the return of any proportional part of hire money. Chargebacks  If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or contract will be suspended without notice. A 50€ charge-back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full. Instead of issuing a charge-back, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or even a legal mean of obtaining a refund. Please read carefully and make sure you fully understand our Cancellation/Refund policy prior to making a payment. - Safety:  3.1 The safety of our passengers is our top priority. Our boat and equipment are regularly inspected and maintained to ensure they meet the highest safety standards. 3.2 Passengers must follow all safety instructions provided by the Captain and must wear life jackets when required. 3.3 We reserve the right to refuse passage to any person who poses a safety risk to themselves or others. - Liability:  4.1 We are not responsible for any loss of life or personal injury that may occur at any time and at any place when the passenger has boarded, is ashore, whilst at an intermediate port, either after disembarking at the final port. 4.2 We are not responsible for the loss or damage of private property, such as cash, jewelry, decorative items, tools, computers, works of art or other valuables. 4.3 We are not liable for any delay, cancellation, or alteration of the trip due to unforeseen circumstances or weather conditions and any other causes that are interpreted as force majeure events according to common experience and cannot be predicted or prevented. 4.3.1. Our company is not able to predict or control circumstances that are outside its sphere of influence and may lead to the cancellation of the cruise or damage due to non-performance or improper performance of its agreed services. Examples of such situations include accidents, illnesses, epidemics, organic disorders due to local conditions, weather conditions, and any other situation of emergency or force majeure. 4.3.2. In the above cases, our company bears absolutely no responsibility for restoring any damage caused by them or for covering related extraordinary expenses, which should be covered, as in cases of force majeure, exclusively by the clients themselves. 4.4. We are not liable for any expenses, losses, or damages incurred as a result of missed flights or other travel connections due to delays or cancellations. 4.5. Our company is not responsible for the health problems of customers. The traveler is obliged to take care of their own health, as well as the health of their children and other individuals traveling with them (chronic illness, allergies, age, disability, psychiatric illness, and others) when entering into a contract, and to request in writing the provision of special services in this regard. Otherwise, our company will not be liable for any damages arising from this, nor can any complaints be submitted against us related to this. 4.5.1. The travelers, especially those with health issues (blood pressure, cardiovascular diseases, allergies) or mobility issues, as well as pregnant women, should consult with their doctor and inform the company, as well as provide a medical certificate, which is required by carriers and other service providers, that they can travel safely. Otherwise, they must take responsibility themselves, with a responsible declaration. 4.6. We do not guarantee that the boat shall approach all advertised ports of call nor that it shall follow a specific sea route or time schedule. The captain and the carrier shall have the absolute right to alter or replace the advertised program or ports of call for any reason. 4.7. This does not affect our liability for death or personal injury arising from our gross negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. - Client rights and obligations 5.1. The client who makes a reservation through the website has the right and obligation to read and accept these Terms and Conditions, which can be downloaded and printed from the website together with the browser program. 5.1.1. The client who makes a reservation by phone or email and cannot sign a hard copy of the contract, but wishes to make the payment electronically, must acknowledge and accept these Terms and Conditions through the website. In this case, the client is deemed to have agreed to the Terms and Conditions by paying the price. 5.2. The client is obliged to pay the amount according to the selected trip/program. 5.3. The client is personally responsible and bears all possible consequences for the damage caused to our company because he/she does not comply with or violates these or other laws, rules, and regulations. 5.4. The client is obliged to compensate for any damages caused to the areas of the sailing boat. 5.5. The Client is obligated to comply with the rules of the boat during the program and shall be personally responsible for any damage to the objects and the cruise ship during their voyage. 5.6. As other individuals may participate in the organized trip, participation requires appropriate social behavior and understanding towards fellow travelers and the factors of its realization. For this reason, the absolute compliance of travelers with the cruise program, crew instructions, their timely attendance at gathering places for various program services, and their compliance with any administrative or legislative regulations applicable during their journey is necessary. 5.7. The Client is fully responsible for all costs and consequences that may arise due to incorrect information provided to our company during the reservation. Our company is entitled to compensation for damage if the Client did not provide the correct information of any kind that could affect the realization of the cruise, and if it is found that this was done intentionally, there may be additional costs for the Client. - Customer’s special rights and obligations 6.1. The contracting party, who represents his family or group, is obliged to have the authorization to make a reservation on behalf of all co-travelers mentioned in the participation declaration, and that they will comply with the Terms of Participation and to inform all those represented by him, co-travelers, of the details and Terms of the cruise. Third-party participants have the same obligations as the representative who registered them for the cruise, and the company provides them with any relevant information if requested. 6.2. The Company reserves the right to offer alternative or supplementary terms for special types of contracts. The specific terms agreed upon in each case in the contract to be concluded shall apply in addition to these Terms. 6.3. If the Customer cannot continue due to a breach of the rules, the Company is not obliged to accept the request for a refund. 6.4. In the event that the Customer obstructs the realization of the trip due to improper behavior, not respecting our recommendations, the Customer is obliged to compensate the Company for any damage. 6.5. In case of any violation of Greek legislation by any customer or group of customers, the company bears no responsibility. 6.6. Any special wishes, needs or requirements of the customer regarding the cruise they are participating in, should be explicitly included in the contract, provided that they have been agreed upon and are feasible. Given that these details may constitute personal data of the customer (often, sensitive personal data), our company retains them exclusively for the duration of the cruise in order to serve the customer’s needs during the trip, and then deletes them. - Privacy:  7.1 We collect personal information from you for the purpose of processing your booking and providing you with our services. This category includes, as the case may be, information such as full name, tax identification number, residential address, gender, age, email address, telephone numbers, etc. We will always ask you for the minimum required by law of your personal data exclusively and only in relation to its services that you receive/purchase. 7.2 We will not share your personal information with any third parties except as necessary to provide our services, as required by law, or with your consent. 7.3 We may use, with your express consent, which you can revoke at any time, your personal information to send you promotional emails or newsletters. In any case, you can change your preferences at any time by contacting us in any convenient way (by phone, email or SMS). 7.4 We keep your personal data only for as long as is required by the contractual conditions of each service/package, in combination with the current legislation, based on the purpose of each processing, and then anonymizes or destroys them. You can ask and find out what data is being collected and correct or delete it by filling out an application we provide, unless its retention is required by law for tax, evidentiary or judicial purposes and for the prosecution of illegal acts. 7.5 We comply with the General Data Protection Regulation (GDPR) of the European Union in relation to the collection, use, and processing of your personal information. - Governing Law:  8.1 These terms and conditions are governed by and construed in accordance with the laws of Greece. 8.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Greece. Thank you for using our daily and multi-days booking website. If you have any questions or concerns about these terms and conditions, please contact us.