53' Dos Piratas Yacht in Tulum, Mexico

WHAT HAPPENS IF I NEED TO CANCEL?  Cancellations due to personal inconvenience will be refunded if you give us a minimum of 14 days' notice. Any cancellations made after this holding period, unfortunately, are non-refundable.   Our tours are generally booked for two months, five months, or even a year in advance. With such short notice, we will have an almost impossible task of filling the time slot we've been holding for you. WHAT HAPPENS IF I WANT TO CHANGE THE DEPARTURE DATE?  Cancellations made 14 days before departure will also be offered to keep the rate and change the date if they so wish. Cancellations made after 14 days before departure will not be eligible and will still be charged for their original charter.  Please note: If re-booking your charter date, we will not be held responsible for any unavailable dates.  IN THE EVENT OF UNSAFE MECHANICAL OR WEATHER CONDITIONS:  If we cancel or change your dates due to weather conditions, mechanical failure, or other reasons beyond our control, we will re-book you at our earliest convenience. However, we will not be responsible for reimbursing travel, accommodation, or other incidental expenses or consequential issues incurred by you. REFUNDS:  You will not be entitled to a refund simply because the weather conditions are not "perfect and sunny."  We cannot be held responsible for trips cut short due to seasickness, and no refund will be issued.  Partial refunds are not valid when charters are asked to be cut short by you and/or any of your guests. For example, if you arrive late, the return time will remain the same regardless, and you will still be charged in full.   If the vessel is not in the condition you expected, you are entitled to refuse our services before heading out. Once having proceeded with your charter, you can no longer cancel, and any form of refund policy will be invalid.  Refunds are only ever permitted when canceling your reservation due to a closed port announced by the Port Captain himself.  LOST ITEMS:  The client is responsible for his/her and all guest's personal items. We will not be held accountable for any lost items or items left on the yacht. However, we will always do our best to recover lost items. There is a return fee of $50 USD for Cancun and Tulum and $25.00 for Playa. Alternatively, you can arrange your own courier for pick up.   TRANSPORTATION:  We can help make transportations roughly 48 hours in advance. It's our pleasure to get you to the boat as conveniently and punctually as possible, but with other bookings, it's hard to guarantee additional vans within 24 hours or less of a tour departure. HEADCOUNT ADJUSTMENTS: If you have a headcount change for your tour, please let us know with seven full days' notice before the tour, so we can register or deregister them and adjust the balance accordingly, no problem!  Unfortunately, any guest count changes made after this time will not be accommodated. ZERO-TOLERANCE: The ocean is our happy place, so please respect both our boats and our crew as we embark on our seafaring journey together.  We're all for having a great time at H2oh, but we do have a zero-tolerance policy for any: - sexual conduct (all of the rooms operate on an open-door policy) - illegal activities(drugs) - drunk and disorderly behavior : that occurs on our vessels.  H2oh Sun Cruises must provide all alcohol on board. No attendee shall be permitted to bring their own alcoholic beverage onto the premises. Under no circumstances will alcohol be consumed by persons under the age of 18.  Unfortunately, the law prohibits us from allowing Hookahs/Shisha's on board; this is deemed a fire hazard.  If we witness or find any of the above on the boat, for your safety and the safety of our crew, the tour will be canceled effective immediately, and we will return to the dock where you will be escorted from the premises. At H2oh Sun Cruises, sole discretion may request law enforcement officials' support if necessary to terminate the event. We will also not incur any liability due to irresponsible drinking or enforcing the provisions stated in this paragraph.